- How We Handle Complaints
-
At MS RO World , our goal is to provide you with the highest quality water filtration products available.
If you are dissatisfied with a product or the service you have received, we want to hear about it so we can resolve your complaint and also improve the quality of service we provide to our customers.
We are committed to handling product and service complaints in a prompt and open manner.
- Aim of our Complaints Handling System
-
- Provide an effective, timely complaint handling process for all products and services offered by MS RO World;
- Ensure consistency with handling and resolving customer complaints.
- Reflect our commitment to provide quality products, service and support
- Make our Complaints Handling Policy and our Complaints Handling process visible and readily accessible to customers
- How we handle your complaint
-
Your complaints are taken very seriously and assessed by a Customer Service Representative with the aim to resolve any issue in a timely and efficient manner.
If the Customer Service Representative cannot resolve a complaint, it will be escalated to a Supervisor or Manager to assess and provide alternate avenues for resolution.
Complaints, which are not related specifically to a product, will be escalated to the relevant department within the business.
- Information We Collect
-
MS RO World provides four (4) methods of lodging a complaint.
-
Phone – Call +91 99883-56452 Everyday, 9am to 6:30pm
- Email – submit an email which will be responded to within 24-48 hours.
- Returns Centre – apply for an instant Return Authority for faulty or damaged items. Returns Centre can be accessed from your Account login page.
- Letter – 63/A, Link Colony, Opp. Nari Niketan, Nakodar Road, Jalandhar0